Frequent Visitor
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10 Messages
worth downgrading from 200MB to 100MB?
Hi, I currently am paying for 200MB per second speed. When I do a wifi speed test I am only getting between 20-30MB per second in most areas of my house. If I downgrade to 100MB per second will it be even slower?
Responses
sabretooth
Problem Solver
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1.5K Messages
2 m ago
When you plug your computer into the back of the modem via ethernet, what is your speed?
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strega7
Regular Contributor
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393 Messages
2 m ago
I have 70/5mbps service and my speed tests are about 87/6mbps due to Xfinity's overprovisioning.
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slleibowithz
Frequent Visitor
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10 Messages
2 m ago
its much faster than but like everyone all our devices connect to wifi. I don't have issues with the current speed so if could pay less that would be great.
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ComcastValerie
Official Employee
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73 Messages
2 m ago
Hello, slleibowithz, I am happy to hear the speed issues you are experiencing has not greatly impacted you or your family's usage, however, I certainly understand not wanting to pay for additional speeds if they are not needed. I would be happy to review the account and look into what other internet packages we have available that would best fit your needs as well as review your home to ensure we are providing the best coverage as possible.
Please send us a private message with your full name and complete service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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