Worst Customer Support Ever

I tried using there Live Chat spending I could not tell you how many hours having constant disconnects only to be transferred to someone else that cannot access the previous chat transcript with the billing errors that are on my bill I discovered looking at my statement. Was "assured" they could help me and cannot phantom the hours I was on it that were a total waste that accomplished nothing. 

I had to keep demanding to speak to a live person over and over again and got some other phone number (have screen shot) and calling it made no sense to me. Tried calling their main number and going through options looking at my call duration it was over 5 minutes their is NO option to speak to a live person. 

Back an Live Chat again demanding to speak to a "live person" I finally got a call back and was connected to I guess they call a supervisor that heard one of the billing issues and put me on hold. Waiting, waiting, and MORE waiting I just put my phone on speaker phone listening to the music and whatever else it says one would think "someone" would pick up the phone with a customer on hold, but that never happened. 

I figured after THREE (3) HOURS, yes that is correct after THREE (3) hours with him not coming back on the line or no one else and know most people would hang up, but wanted to see how long I would remain on hold for. That is why I WAITED those THREE (3) hours and have a "screenshot" of it with it showing Xfinity and the total time of the call.

I keep reading about a "direct message" at the top corner and is my PC the only PC in the WORLD it does not show on???

Now I see why doing an internet search that is endless with all the billing mistakes Xfinity puts on peoples bills just like mine no person in the World could ever read all of them just like they are on their forum. 

I am not holding my breath that someone who cares from Xfinity will email me with what I have experienced just like thousands of other's did has any care or concern with Customer Service at the bottom of their list, that is even if Customer Service is on there list. 

I would say everyone keep voicing your opinion on here and the internet, but that has already happened with any internet search you can possibly do.