Worst customer service ever

First. When these outages occur, are they being officially indicated with any info about them here ?;

https://www.xfinity.com/support/status 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

Or you can use their Xfinity App: https://www.xfinity.com/apps 

@user_by6w4k I appreciate you making us aware of these service interruptions you've been experiencing and your billing concern via Forums. I would be more than happy to review your account to see how I can help. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

@user_by6w4k 

Were you able to find any outage info on that site or in the app ?