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Monday, September 16th, 2024 12:21 PM

Worst connection

I’ve gone through the ai chat run around for weeks, a tech has came out, said it was my modem which worked up until a few weeks ago and was new two months ago, but internet worked the day they came so I thought everything was good until the next day when it has progressively gotten worse, talked to my neighbors and they’re also having the same issue. That confirms it’s not my modem but an xfinity issue. I haven’t had internet work more then 15 minutes the last few weeks and it’s very frustrating, what am I spending $100 a month on? If this isn’t fixed soon I’m going to have to look into other providers.

Official Employee

 • 

2.7K Messages

2 months ago

@user_n1em5v We appreciate your time in reaching out to us here on our Xfinity Forums. I understand how important it is to have a steady connection. We appreciate you letting us know what steps have already been taken, including that technician visit. I'd like to take a look at the history on the account to determine next steps. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
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As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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