Visitor
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1 Message
Worst cable/internet provider
In the past 3 weeks service has been out more than it has been active. Xfinity claimed upgrades would make service better but that has not been the case. Customer service is a joke. Trying to get to a live operator is almost impossible and the xfinity assistant can’t answer any questions. If you do get an operator, they are located overseas and impossible to understand.
I can’t wait to ditch this unreliable service
EG
Expert
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120.1K Messages
13 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityEva
Official Employee
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2.6K Messages
12 days ago
Thank you @EG these are excellent resources that can help @user_xislg3.
@user_xislg3 Are you still experiencing issues with your service at this time?
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