2 Messages
Working Remotely? Read This!
I have worked remotely in the medical field since the pandemic and I used to love it- until now. I recently purchased a house and something that should be exciting is a nightmare all because of internet. From the transfer of services being botched, then an amazing tech running a new line, now the issue is still not resolved and scheduled maintenance occurs nearly every night. I am seriously considering buying out of my contract. I keep dropping connection for about a minute which I don’t wouldn’t normally think is a big deal but it is occurring during meetings and during patient interactions. I am so fed up and am beginning to look at alternative options with competitors.
XfinityJoe
Official Employee
•
603 Messages
23 days ago
I am sorry you have had such a frustrating experience @user_z24qan we would be happy to help. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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