Visitor
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1 Message
Working coax outlet in terrible location
Hi there,
I am an Xfinity internet customer and have three coax outlets in my house -- one, in my entryway, one next to my TV, and one in my basement.
When my internet was originally set up, I performed a self-install. After speaking over the phone with a tech, the only outlet we could get to work was the entryway outlet. That was fine for some time.
We have now been in the house a year and want to tidy things up, and don't want anyone tripping on the internet equipment. I traced the line going from the entryway outlet and it goes directly to the Comcast box outside. This appears to be the only line going to the box outside. Separately, a task a few months ago let me to discover some sort of television antenna in my attic, However, I have tested the line in the basement and the line next to the TV, and neither of these lines can pull in a single local channel. That leads me to believe that neither of these outlets are connected to the antenna, otherwise, something would have come in.
My question -- will there be a cost for an Xfinity tech come out and get the internet equipment placed logically next to the TV? I feel like I got the short end of the stick with the self install and the internet box in a silly place.
XfinityChelseaB
Official Employee
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2.5K Messages
11 hours ago
Hello @CoaxCures, thank you so much for taking the time to post in our Community Forum. We truly appreciate the opportunity to assist you. To help set proper expectations, Xfinity technicians typically do not perform wall fishing or route cables through interior walls. In most cases, they will run the coaxial cable along the exterior of the home and drill through an exterior-facing wall to install the outlet. If a new coaxial line and wall outlet installation are needed, there is generally a one-time professional installation charge of $100. If you are looking for more customized wiring solutions, including wall fishing or concealed cable installation, Comcast partners with HelloTech, a nationwide service provider with local technicians across the United States. HelloTech offers services such as:
As an Xfinity customer, you may be eligible to receive up to a 25% discount on HelloTech installation services. You can schedule services directly through HelloTech by visiting hellotech.com/xfinity-care or calling 800-753-6139.
*Discount amount varies based on the number of eligible devices installed. Restrictions apply. Not available in all areas. Discount applies to regular pricing and is applied at checkout. Cannot be combined with other offers. Offer subject to change or termination at any time. For complete details, please visit hellotech.com/xfinity-care.
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