Visitor
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1 Message
Work VPN Connection Issues with My Home Xfinity Network
I cannot connect to my work VPN. I use WatchGuard to login and this triggers a secondary tier to login to the DUO server which is a 3rd party authenticator that sends a message to my iPhone to approve the login. Something is blocking this when I try to login on my Xfinity home network because I don’t get the DUO notification to approve the login. When I am attached to the internet using my iPhone hotspot I am able to get the DUO notification and can successfully login. It seems something on the Xfinity network is blocking the communication with DUO.
XfinityRichard
Official Employee
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3.7K Messages
1 hour ago
Thank you for reaching out @user_r5lk2p , and I apologize for the inconvenience you've experienced with your VPN connection. Since it's been a few days since your last post, are you still having trouble connecting? If so, we'd be happy to help troubleshoot further. Based on what you've described, the issue could be related to a network setting, security feature, or communication path between your home network and your company's VPN authentication service. Please let us know if you're still experiencing the problem and whether you've noticed any changes since your original post. We're here to help! 😊
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