Skip to main content
user_5nbe8t
1st Topic
1st Reply

Visitor

 • 

2 Messages

Friday, August 1st, 2025

Won't let me pay by bank account or add a new payment method

I can't pay my bill via bank account. I even tried to pay with aa  new debit card. Representative said I was transferred  to them automatically. I informed him that II called them directly. All I want to do is set up a new payment method and find out why only credit cards are accepted on this account. I just want to pay my bill!!  GUESS WHAT???? It's going to be late because I can't settle this matter!

Question

 • 

Updated 

6 days ago

26

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

112.3K Messages

6 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

user_5nbe8t

Visitor

 • 

2 Messages

6 days ago

Nothing was resolved. 

1

0

XfinityKassie

Official Employee

 • 

1.9K Messages

 

user_5nbe8t Good morning! Thank you for reaching out to our Xfinity Forums Team for assistance with making your payment. I can definitely see how this would be frustrating, not being able to make your payment. I'd be happy to take a look at your account, and provide some details on what's happening. To begin, can you please send a Direct Message with your name and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

6 days ago

0

forum icon

New to the Community?

Start Here