acillatem's profile

Contributor

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119 Messages

Saturday, March 28th, 2026 7:38 PM

Wondering when my current promotional price ends, and if any of the 5 year plans are availablle to existing customer.

I'm getting a promotional price for 2 years, but can't remember when that ends. Also would like too know f any off the 5 year plans are available to existing customers.

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Expert

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117K Messages

1 hour ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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671 Messages

1 hour ago

Greetings, acillatem! Thanks for knocking on our XFINITY Community forum door. We would be more than happy to help you find a new promotion that better fits your service-level needs. You have reached the right spot for assistance! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 

 

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