Visitor
•
3 Messages
Woke up to no Internet flashing green downstream on modem
Flashing green DS light modem (Netgear CM1000v2)
Currently have no internet DS light flashing once per second. Tried resetting and restarting nothing seems to work. There are no locked DS channels. And getting three errors.
| Downstream Bonded Channels |
| Upstream Bonded Channels |
| Downstream OFDM Channels |
| Upstream OFDMA Channels |
| Current System Time: --- --- -- --:--:-- ---- |
| System Up Time: 0:00:31 |
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
0 Hz |
In progress |
| Connectivity State |
In progress |
Not Ready |
| Boot State |
In progress |
Unknown |
| Security |
In progress |
BPI+ |
| IP Provisioning Mode |
In progress |
Unknown |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR / MER |
Unerrored Codewords |
Correctable Codewords |
Uncorrectable Codewords |
| 1 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 2 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 3 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 4 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 5 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 6 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 7 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 8 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 9 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 10 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 11 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 12 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 13 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 14 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 15 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 16 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 17 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 18 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 19 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 20 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 21 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 22 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 23 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 24 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 25 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 26 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 27 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 28 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 29 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 30 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 31 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 32 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
| 1 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 2 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 3 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 4 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 5 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
SNR / MER |
Active Subcarrier Number Range |
Unerrored Codewords |
Correctable Codewords |
Uncorrectable Codewords |
| 1 |
Not Locked |
Unknown |
0 |
0 Hz |
0 dBmV |
0 dB |
0 ~ 0 |
0 |
0 |
0 |
| 2 |
Not Locked |
Unknown |
0 |
0 Hz |
0 dBmV |
0 dB |
0 ~ 0 |
0 |
0 |
0 |
| Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
| 1 |
Not Locked |
Unknown |
0 |
0 Hz |
0 dBmV |
| 2 |
Not Locked |
Unknown |
0 |
0 Hz |
0 dBmV |
| Time Not Established |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=00:00:00:00:00:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
EG
Expert
•
110.1K Messages
3 years ago
The modem is offline.
First, check here for info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, a neighbor's internet if you need to, to check it.
(edited)
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