Wires at the pole have been cut/broken due to vehicle contact

Yesterday my neighbor was moving the lawn and he hit a bundle of wires on the pole. It appears that he has yanked out the internet wires, bright speed fiber optic and several other lines. All connectors and wires were taken out. I called Xfinity and the earliest they can send out a technician is  Tuesday 5/5 between 2-4pm. I went to neighbors and they are also having problems. Why are they not coming sooner if they know it is an outdoor problem?