If you are certain that the outlet that it is plugged into actually has power present, then it is probably malfunctioning. Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one. You can even get *home pickup*.
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EG
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122.4K Messages
3 years ago
If you are certain that the outlet that it is plugged into actually has power present, then it is probably malfunctioning. Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one. You can even get *home pickup*.
https://www.xfinity.com/support/articles/returning-your-equipment
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