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user_aogmqc
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3 Messages

Sunday, March 23rd, 2025 3:29 PM

Wireless printer won’t connect. Why?

I moved in and everything else connected with few problems. The printer, HP Envy 5530 is the only thing that won’t connect. I have done a hard reboot, software updates, and factory reset. Even took it to a friends house and my parents where it connected both times. Why won’t it connect to this service?

Question

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Updated 

8 days ago

29

4

0

MikeB39A

Problem Solver

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653 Messages

11 days ago

Make sure that your printer is connected to 2.4 Ghz wireless network, because your printer only supports the 2.4Ghz network.

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user_aogmqc

3 Messages

Where do I find this information?

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8 days ago

0

NoNoBadPuppy

Problem Solver

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529 Messages

10 days ago

https://consumer.huawei.com/en/support/content/en-us15905858/

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EG

Expert

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109.5K Messages

10 days ago

@user_aogmqc 

Are you using an Xfinity rented gateway device ?

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user_aogmqc

3 Messages

Yes I am using Xfinity’s device

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8 days ago

0

XfinityWilliam

Official Employee

 • 

1.1K Messages

 

user_aogmqc It sounds frustrating to have everything else working except your printer. Here are a few things you can try to resolve the issue:

 

  1. Check Wi-Fi Bands: Make sure your router is broadcasting a 2.4GHz Wi-Fi signal, as the HP Envy 5530 only supports this band. If your router uses a combined SSID for both 2.4GHz and 5GHz bands, try splitting them and connect the printer specifically to the 2.4GHz network.

  2. Network Settings: Restore the network settings on your printer and use the Wireless Setup Wizard to reconnect it to your network. This can help if the printer is having trouble recognizing your Wi-Fi.

  3. Router Configuration: Ensure your router is not using any advanced settings that might interfere with the printer's connection. Sometimes, routers with multiple boosters or repeaters can cause connectivity issues.

  4. Manual IP Address: Assign a manual IP address to your printer. This can sometimes resolve connectivity issues by ensuring the printer always uses the same IP address.

  5. Wi-Fi Direct: If all else fails, you can use Wi-Fi Direct to print directly from your devices to the printer, bypassing the router.

If these steps don't work, it might be helpful to contact HP support for further assistance. They can provide more detailed troubleshooting specific to your printer model and network setup.

Let me know if you need any more help or if there's anything else you'd like to discuss!

 

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8 days ago

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XfinityAngie

Official Employee

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1.8K Messages

9 days ago

 

user_aogmqc, Thanks for reaching out to Xfinity Support. I see that our Experts and Problem solvers have suggested a few things to check. Please let us know if you still need assistance, or did their advice take care of this issue.

 

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