Contributor
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25 Messages
Wireless Internet drops but VOIP still works
I have the comcast router (v7), over the past couple of months the wireless internet will drop but the comcast VoIP phone service still works. When wireless drops no devices can access the internet. The first time I called support the tech told me that VoIP service and wireless internet from the router are on two separate networks and that is why the voip still works. To get the internet back on I have to reboot the router. Tech support onsite call didn't have an answer other than to hardwire my laptop instead of wireless (and that call cost me $70). Any ideas on why the internet drops but VoIP doesn't?
XfinityDena
Official Employee
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3.2K Messages
3 years ago
I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working! Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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