Hi there, @user_gw9r0t Thank you for reaching out today. I'm sorry for the trouble you are experiencing. To hook up an Xfinity gateway for cable TV, first, connect the coaxial cable from your wall to the gateway and plug in the power cord. Download the Xfinity app, log in, and follow the on screen instructions to activate the gateway by scanning the QR code or entering the CM MAC number on the device. Once activated and the lights on the gateway are solid, connect your TV or wireless X1 TV Box to the new X1 Wi-Fi network using the credentials created in the app. -Richard
XfinityRichard
Official Employee
•
2.5K Messages
6 days ago
Hi there, @user_gw9r0t Thank you for reaching out today. I'm sorry for the trouble you are experiencing. To hook up an Xfinity gateway for cable TV, first, connect the coaxial cable from your wall to the gateway and plug in the power cord. Download the Xfinity app, log in, and follow the on screen instructions to activate the gateway by scanning the QR code or entering the CM MAC number on the device. Once activated and the lights on the gateway are solid, connect your TV or wireless X1 TV Box to the new X1 Wi-Fi network using the credentials created in the app. -Richard
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