7 Messages
Wireless computers won't connect
After installing my new gateway, my wireless computers say they can't connect to the Internet with advanced security enabled.
7 Messages
After installing my new gateway, my wireless computers say they can't connect to the Internet with advanced security enabled.
XfinityJoe
Official Employee
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951 Messages
1 year ago
Good morning, @dbtech1 I apologize for the frustration! Our team is happy to assist.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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112.9K Messages
1 year ago
@dbtech1 @XfinityJoe
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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