Visitor
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3 Messages
wired and wireless connection on gateway
Gateway Xb6 when setting up, if I have wired and wireless checked only the TV had internet (ethernet cord is attached to TV and Gateway). In order to have wireless, I had to uncheck the wired box. The TV is taking minutes to connect to the wireless recently. I would like to have the original set up with both wired and wireless working.
XfinityRoberto
Official Employee
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2.1K Messages
2 months ago
Good morning and welcome to Comcast! Thank you so much for reaching out to us regarding your TV boxes. You are in the right place and awe are happy to help you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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XfinityAdrienne
Official Employee
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1.7K Messages
2 months ago
I am happy that your devices are both able to be connected wirelessly and hardwired again @user_3w8l0r! Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to help! Have a wonderful rest of your day!
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EG
Expert
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114.7K Messages
2 months ago
@user_3w8l0r @XfinityRoberto @XfinityAdrienne
If known. Would you please share with the community what the solution for this issue was so that all readers here may benefit from it ? Thank you.
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