Windows network settings

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The "Plan 9 Network Provider" isn’t related to Comcast—it’s part of Windows and can show up with certain apps or updates. It’s not harmful but not something Xfinity uses.

To fix the intermittent Ethernet issue:

1. Check your Ethernet cable and try a different port or cable.
2. Restart your modem and router.
3. Look for "Plan 9 Network Provider" in your network settings. If you’re not using it, you can disable it.

If the problem continues, it could be a service or equipment issue, and we can help run diagnostics. Let us know, we are here to help!