New Poster
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5 Messages
Windows 10 laptop that USED to connect, won't after getting new router from Comcast
I have an ASUS laptop (actually have 2 -- ONE still connects) that USED to connect via wifi to my router.
There was an issue and they gave me a new router.
I have done the forget, reboot, try connecting again method (even rebooted the PC after the forget) -- added in the right PW for the network. When I do FIND, it finds the network again.
It connects for about 5 seconds and then drops. When I try to connect again, I get "Can't Connect to this Network".
I DO see it in my network from xfinity that the MAC address IS connected (doesn't show the machine name like the other laptop), but it actually is NOT on the network.
Ideas? This DID work on my old router, and my other ASUS laptop (same model) connects fine before and after.
Gambit66
Problem Solver
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341 Messages
4 years ago
@jlg_07 Did you activate your new combination Comcast modem/router gateway? Then you have to power cycle everything. turn off or unplug modem/router-personal router- computer. Then first turn on the Comcast modem/router gateway, then personal router(if you use one) then your computer.
Note: If you are using a personal router, your Comcast modem/router gateway must be in bridge mode, usually they do it automatically.
Other than one computer connects and the other one does not, I would say it`s the computer or it`s blocked some how, Mac address filter, computer`s white list. etc...
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jlg_07
New Poster
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5 Messages
4 years ago
Thanks. NO additional gateway/router in between.
It was all installed/activated and rebooted (tech came and did it as the original problem was VERY slow speed and he determined the router was bad).
I have another identical ASUS laptop, a mac, 4 phones, a printer, etc. all on the wireless, but this ONE ASUS and one other laptop will not connect..
I tried to setup a dedicated IP for the mac address of the ASUS that isn't connecting, but that didn't work either.
This laptop DID connect before with the old router.
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CCAnna
Problem Solver
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874 Messages
4 years ago
@jig_07, I can understand how frustrating it is to have issues getting online. I recently ran into some troubles on a laptop that my daughter uses. My first suggestion is to use the xFi App to start the troubleshooting process. You will want to make sure the device is not paused. This link will help you troubleshoot using the app https://comca.st/386fVXB.
Another thing to try on the laptop, go into settings, device manager, click network adapters, then click on the adapter that is your wireless WiFi. Uninstall driver. Then right click on network adapters and click search for network adapters, it should automatically install it back.
If you are still running into problems, please send me a private message with your full name and service address. To send a private message click my username "ComcastAnna" and select "Send Message" from the drop down.
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jlg_07
New Poster
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5 Messages
4 years ago
Sorry -- took a while to "find" this conversation again (first time on these forums).
I did do the uninstall of the network driver, and then it did install it back, but I still cannot get connected to the wifi. I did that AND did the forget the connection/rebooted.
NOW, when I try to find the wifi connections, it doesn't even show in the available networks list.
Also I tried to find the "send Message" but I do NOT see that in any drop down.
If YOU could initiate a private message to me, I would be very grateful!
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BruceW
Gold Problem Solver
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26.3K Messages
4 years ago
If necessary to send a "Peer to peer" ("Private") message:
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