Wifi

Need more details..... Is this a new service install / new move-in or an existing service ? 

If it's the latter, check their site for official info on any possible local outages here;

https://www.xfinity.com/support/status 

https://www.xfinity.com/support/articles/check-service-outage 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

Or you can use their Xfinity App: https://www.xfinity.com/apps 

Is/are the indicator light/lights on the modem lit steadily, or are they blinking ?