wifi

i got sent a new modem today and i do not need a new modem, i need a new power cord for the fiber optic box, the new modem wont do anything

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XfinityBrianH

Official Employee

•

2.7K Messages

18 hours ago

user_rrp36u Thank you for reaching back out to us here today. Iam showing we already have a direct message conversation active with your so I will follow up with your there to look into your power cable issues.

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EG

Expert

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122.8K Messages

41 minutes ago

@user_rrp36u @XfinityBrianH

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478

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user_rrp36u

wifi

XfinityBrianH

EG

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