We appreciate you taking the time to post here on the community forums, user_xz07fd! Sorry to hear your WiFi isn't cooperating. Is it only the WiFi connections that isn't working or have you noticed if wired devices are also not able to access the internet? What troubleshooting steps have you already taken?
EG
Expert
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120.5K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Is / are the light / lights on the modem lit steadily or are they blinking ?
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XfinitySean
Official Employee
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940 Messages
9 hours ago
We appreciate you taking the time to post here on the community forums, user_xz07fd! Sorry to hear your WiFi isn't cooperating. Is it only the WiFi connections that isn't working or have you noticed if wired devices are also not able to access the internet? What troubleshooting steps have you already taken?
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