U

Monday, January 20th, 2025 6:32 AM

wifi

my wifi does not show on my phone or other devices. I have to login as a guest or through hotspot. How do I fix this

Official Employee

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3K Messages

16 days ago

@user_cfd67c Thank you for taking the time to reach out to us here on our Xfinity Forums, I definitely understand needing to be able to see and access your in home Wi-Fi and how frustrating it would be to not even see the network. Rest assured that our team is here to help you find a resolution! :)

Do you have any devices that are able to view the Wi-Fi? Are you using a Xfinity Gateway by itself, or are you also using a stand-alone router? 

2 Messages

I'm getting a new gateway 

Expert

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108.3K Messages

16 days ago

Concern moved here to the proper help section.

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