Good evening @user_01ay18 and thank you for reaching out on our Community Forums, we appreciate it. I see that you are having trouble accessing your WiFi or password. Rest assured, our team is here to help. May I ask if you are currently using an XFINITY gateway or a third party modem? Is your network name popping up on your list of available networks?
XfinityAlyssaA
Official Employee
•
1.7K Messages
14 days ago
Good evening @user_01ay18 and thank you for reaching out on our Community Forums, we appreciate it. I see that you are having trouble accessing your WiFi or password. Rest assured, our team is here to help. May I ask if you are currently using an XFINITY gateway or a third party modem? Is your network name popping up on your list of available networks?
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