For a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
Good evening @user_p9nsjw, and thank you for reaching out on our Community Forums, we're sorry to hear that you are having trouble connecting to your WiFi. Is this happening on multiple devices or just one? May I also ask if you are experiencing any error messages when trying to connect? Please let us know as you have reached the right team to help get this resolved.
EG
Expert
•
111.7K Messages
1 year ago
For a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityAlyssaA
Official Employee
•
2K Messages
1 year ago
Good evening @user_p9nsjw, and thank you for reaching out on our Community Forums, we're sorry to hear that you are having trouble connecting to your WiFi. Is this happening on multiple devices or just one? May I also ask if you are experiencing any error messages when trying to connect? Please let us know as you have reached the right team to help get this resolved.
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EG
Expert
•
111.7K Messages
1 year ago
@user_p9nsjw
Have you had a chance to try that test ? Also, check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
(edited)
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