1 Message
Wifi won’t work on phone unless i disconnect
Our wifi works fine other than our phones. It will show as connected, nothing will load, we have to disconnect and reconnect for it to temporarily work. This process repeats itself and the live chat with an agent was the most unproductive unhelpful thing.
XfinityBillie
Official Employee
•
3.4K Messages
2 years ago
@user_shzbkp We appreciate your time in reaching out to us here on our Xfinity Forums. I definitely don't want to have you repeat steps unnecessarily, can you tell me what troubleshooting steps you've already taken? Such as forgetting the Wi-Fi network and then trying to reconnect?
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