Frequent Visitor
•
10 Messages
WiFi Weak on One Laptop
I'm stumped. I have many devices attached to my Xfinity 1 GB wireless network. One laptop, a Dell Precision, from my work, consistently has speeds of only 30-40 MB. Other devices in my home, including phones and laptops, have speeds in the 300-400 MB range. My cell phone right next to the work laptop is screaming at 350 mb.
I don't think it's the network adaptor. I bought a USB network adaptor, and it is the same. Also, I logged into my Xfinity gateway and it shows the laptop offline while my Xfinity app shows it as online. Thursday, the laptop network speed was normal and I saw that the Xfinity gateway had it online. Unfortunately, Friday it was back to slow speeds and the gateway saw it as offline.
Any ideas?
XfinityEva
Official Employee
•
1.6K Messages
2 years ago
Hi @Mike5412 Thanks for visiting our Xfinity Community Forums for additional assistance with your connection.
Have you also tested your connection via Ethernet to compare? What are your speeds connected directly?
There may be issues with your wireless settings and connectivity.
Below is part of our dedicated page for troubleshooting your connection.
Many factors can impact WiFi connectivity in your home. For improved WiFi performance, try the following strategies.
If you have an xFi Gateway, you can use the Xfinity app to run a full network test to detect and troubleshoot connectivity issues. The full network test checks your network for outages, the speed of the internet connection to your xFi Gateway and the strength of the connection to all your devices.
You can find the full article here.
0
0