1 Message
Wifi turns on but no internet connection after unplugging cable box
Got rid of our cable box because we cancelled our cable service and so we disconnected all the wires for the cable box and now we dont have internet connection. Please help
EG
Expert
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106K Messages
1 month ago
You would still need a coax cable connection to the internet cable modem / gateway device. Do you still have one ?
(edited)
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XfinityGabby
Official Employee
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1.5K Messages
1 month ago
Hello, @user_ai02xz. I certainly understand the importance of having your services working, can you please confirm if your device is connected to a coax cable as our expert friend @EG informed?
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