njfelton's profile

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Mon, Jul 6, 2020 2:00 PM

WiFi speed problem

I have a Motorola MT7711 modem and get 645 mbps on my wired PC.  I am only getting 1 mbps on my iphone and other devices while sitting next to my modem.  Why can't I get better WiFi?  The MT7711 is capable of 1900 mbps.

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ComcastJonathan

Official Employee

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839 Messages

10 m ago

Sounds like a Motorola issue, given how you paid good money for it and your wired connection is fine, I'd start with them.

 

I'd suggest a firmware update, factory reset,  either warrantying or even buying a replacement to see if the issue was specifically tied to that unit. A few amazon reviews do point to the same issues, but it seemed pretty rare. 

 

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