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Tuesday, October 24th, 2023 11:20 PM

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Wi-Fi Speed drop or complete failure at the same time every night.

Anyone have an explanation for why my XFinity WiFi drops or slows extremely at 9pm every night?  Like clockwork - laying in bed and wife and I look over at each other at the same time every night. “Is yours dead too?”   “Yep.” 

Official Employee

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1.1K Messages

2 years ago

Hey there! Glad you reached out. Have you attempted any troubleshooting steps such as refreshing your modem? You can also check for area wide interruptions using our wonderful Xfinity App or online via our customer portal. 

 

Here is a helpful link with more details. 

 

https://www.xfinity.com/support/articles/check-service-outage

3 Messages

I sure have - we reset the modem several times per week and the app always says there are no outages in our area.  The slowdowns are like clockwork here.  I always know it’s bedtime when my WiFi slows down to 10% of normal.  

Official Employee

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790 Messages

Thanks! @user_ztpo1v does rebooting fix the speed? Does this happen on Wifi only, or also on hardwired connections? 

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3 Messages

Rebooting is a temporary fix and we have no hard wired devices.  An XFinity tech camera and helped enormously with a cable replacement and router upgrade. This seems to have fixed most of the daytime issues and sporadic speed drops - however, the evening slump persists.  Is the network just under too much demand at those times?  Rather odd to see this issue persist after most of the others seem to be resolved.  

Official Employee

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2.8K Messages

That is possible, but our technicians work 24/7, 365 to monitor the network and make any needed repairs or improvements, @user_ztpo1v. I would like to take a look at the area as well as your signal levels to see if that will give us further insight into the root cause of this.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

2.8K Messages

@user_ztpo1v

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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