1 Message
Wifi Signal Drops
I recently installed a new xfinity router and I’ve been having issues with the signal dropping. I thought it was dead zones inside my home, but even while working right next to the router, the wifi dropped. I also tried to turn on bridge mode in the admin page, but it says my information is incorrect. Any information would be appreciated.
EG
Expert
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109.7K Messages
1 month ago
Do you have any devices that are hardwired to the gateway with an ethernet cable ? If so, are they also dropping off ?
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XfinityDena
Official Employee
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3.1K Messages
1 month ago
Thank you for reaching out @user_5c81xz I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working!
We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
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EG
Expert
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109.7K Messages
1 month ago
@user_5c81xz
My question ?
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