For a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before proceeding any further.
Hello @user_c6e810. I am sad to hear that you are having Wi-Fi issues. It has been a couple of days. Are you still having issues, or are they resolved now?
EG
Expert
•
95.1K Messages
9 m ago
For a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before proceeding any further.
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XfinityAaron
Official Employee
•
689 Messages
8 m ago
Hello @user_c6e810. I am sad to hear that you are having Wi-Fi issues. It has been a couple of days. Are you still having issues, or are they resolved now?
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0
EG
Expert
•
95.1K Messages
8 m ago
@user_c6e810
Have you had a chance to try that test ?
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