Visitor
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1 Message
WiFi settings not available
WiFi settings not available in the app or website. Tried logging out and in, de- and reinstalling the app, turning phone off and on again. Nothing worked. Same problem on all of my devices. Chat over 2 hours with [Edited: "Language"] customer service and they ended the chat abruptly without being able to solve the issue.
XfinityKei
Official Employee
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2.3K Messages
11 hours ago
@user_khlm07 I'm sorry to hear your chat was ended. You've come to the right place for a resoltuion.
By any chance are you in bridge mode?
When Bridge Mode is enabled, you can access the Xfinity app to manage your account, but you won’t be able to manage and personalize your network or use Wi-Fi Extenders. I have an article to share from our Help and Support page which goes into those details https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode
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