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X_2025
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Friday, December 6th, 2024 11:26 PM

Wifi saved but no connection

A lot of times (very often). I can't connect to the wi-fi/internet on several devices especially my android phone. Whenever I try to connect to the Wi-Fi/internet after it gets disconnected it keeps repeating the same phrase "Saved" underneath the Wi-Fi/internet name. We've even called Xfinity, but the dude had no clue what I was talking about. So how do I solve this problem? Oh, and some context if it helps, we had the same router, same place, but we moved places and we transferred the Wi-Fi to our new place and that's when the problems started before it was working fine with some minor problems time to time which was very rare and fixed within few hours or days on its own, works fine on my PC.

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25 days ago

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XfinitySheila

Official Employee

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904 Messages

28 days ago

 

@X_2025 Hi there! I would love to help. Have you attempted  removing the network from your mobile device, powercycling it, then adding the network again?

 

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X_2025

2 Messages

Already tried, did not work

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25 days ago

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XfinitySheila

Official Employee

 • 

904 Messages

Thank you for trying these troubleshooting steps, I would like to take a closer look. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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25 days ago

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