WiFi router is having a problem

user_bjig6x Hello, and thank you for reaching out through our Xfinity Community Forums. I'm sorry to hear you're having trouble getting online. I know how frustrating it can be when your devices see the WiFi network but won't actually connect to the internet. To help us better understand what's happening, can you tell us a little more about your setup? Are all of your devices experiencing the same issue, or just one? Do you have an Xfinity Gateway or your own modem and router? What color is the status light on the device right now? After the reset, were any devices able to reconnect successfully?