Visitor
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2 Messages
WiFi router has no power.
I’ve tried resetting. I’ve unplugged every cord. Plugged the cord into a different working outlet and nothing happens. The white light doesn’t show. No light shows at all. Is it dead? Do I need a new one?
EG
Expert
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122.3K Messages
2 days ago
It is probably malfunctioning. Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one. You can even get *home pickup*.
https://www.xfinity.com/support/articles/returning-your-equipment
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XfinityRay
Official Employee
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4.5K Messages
15 hours ago
Hi, @user_ec7crv! Thanks for reaching out about your modem. @EG provided some awesome assistance and is correct that needs to be replaced. Were you able to swap that at your local Xfinity store or do you need us to set up a shipment for you?
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