3 Messages
WiFi router fee
I have been having issues repeatedly with the internet service freezing in the middle of a show, movie, sport, etc. and I called a couple weeks ago during the Olympics and I was told that I can upgrade my 1 gig service to 1 gig complete for an additional $10 per month and that would solve my issues. When I called a couple days ago, the $10 became $25 because I was told that I had to pay an additional $15 for the router fee even though when I got the internet service last November I was supposed to have a waiver for 24 months, but because I upgraded the service I have to pay for the router now.
This is a complete racket because Xfinity is a [Edited: "Language"] monopoly in my area. I hope they enjoy the extra fee as long as it lasts until somebody else provides internet service in my area because as soon as that happens, I AM GONE!
EG
Expert
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105.9K Messages
18 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlyssaA
Official Employee
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1.4K Messages
18 days ago
Good afternoon @user_nzem9u and happy Tuesday, we hope you are having an otherwise fantastic Tuesday and appreciate you taking the time to reach out on our Community Forums with your router fee concerns. I am sorry to hear that your bill and the costs of xFi were not made clear during the order process and for any confusion. We do sometimes offer xFi Complete at a discounted rate as part of a promotion but can never guarantee it but I understand being upset that you lost the 24-month waiver for your equipment rental fee. Would you like us to take a look at current offers to see if we can help? Rest assured, our team wants to help how we can.
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