Visitor

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1 Message

Sunday, May 17th, 2026 8:36 PM

WiFi relocate

Hello I think I need to make a appt for tech to come out and move  my wifi equip to a different room.  Unless I can just do it myself?  

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Expert

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118K Messages

2 days ago

Is there a coax cable / coax wall outlet in the room that you want to.move it to?

(edited)

Official Employee

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2.2K Messages

14 hours ago

 

user_zaex96 Thank you for reaching out to us here with your questions! It may be possible to move the equipment to a different room your self, it would depend on whether the new room has an activated coaxial cable outlet. To quickly determine if your coaxial cable outlet is active, plug your cable modem into the outlet. If the device powers up, syncs, and establishes a connection, your outlet is live. If there is not an active outlet in the room, you would need to schedule a technician to make the change.

 

Expert

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118K Messages

13 hours ago

@XfinityBrianH 

Sounds familiar......

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