Visitor

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2 Messages

Sunday, May 17th, 2026 8:36 PM

WiFi relocate

Hello I think I need to make a appt for tech to come out and move  my wifi equip to a different room.  Unless I can just do it myself?  

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Official Employee

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2.2K Messages

5 days ago

 

user_zaex96 Thank you for reaching out to us here with your questions! It may be possible to move the equipment to a different room your self, it would depend on whether the new room has an activated coaxial cable outlet. To quickly determine if your coaxial cable outlet is active, plug your cable modem into the outlet. If the device powers up, syncs, and establishes a connection, your outlet is live. If there is not an active outlet in the room, you would need to schedule a technician to make the change.

 

Expert

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118.1K Messages

7 days ago

Is there a coax cable / coax wall outlet in the room that you want to.move it to?

(edited)

Expert

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118.1K Messages

5 days ago

@XfinityBrianH 

Sounds familiar......

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