Visitor

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3 Messages

Sunday, May 17th, 2026 8:36 PM

WiFi relocate

Hello I think I need to make a appt for tech to come out and move  my wifi equip to a different room.  Unless I can just do it myself?  

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Expert

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118.3K Messages

21 days ago

Is there a coax cable / coax wall outlet in the room that you want to move it to?

(edited)

Visitor

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3 Messages

Yes coax cable, yes there is one in the room I want to move it to.  

Expert

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118.3K Messages

@user_zaex96​ wrote;

Yes coax cable, yes there is one in the room I want to move it to.  

Ok, so it may or may not be connected to a splitter / the live Comcast feed. Give it a try and see if you get a connection / steadily lit light on the modem. Please post back with how it goes.

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Visitor

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3 Messages

Thank you for your help! 

Expert

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118.3K Messages

@user_zaex96 

Quite welcome !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Official Employee

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2.3K Messages

20 days ago

 

user_zaex96 Thank you for reaching out to us here with your questions! It may be possible to move the equipment to a different room your self, it would depend on whether the new room has an activated coaxial cable outlet. To quickly determine if your coaxial cable outlet is active, plug your cable modem into the outlet. If the device powers up, syncs, and establishes a connection, your outlet is live. If there is not an active outlet in the room, you would need to schedule a technician to make the change.

 

Expert

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118.3K Messages

20 days ago

@XfinityBrianH 

Sounds familiar......

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