WiFi Rate Change on account

Hello Xfinity Customer Support,

I am reaching out regarding a recent change to my monthly internet bill for my 500 Mbps plan.

When I originally signed up for this service in September 2025, I was quoted a monthly rate of $55.94. At the time, I was not under the impression that this rate was temporary or that it was dependent on a promotional discount that would eventually expire. However, my most recent bill(and for last month, which I didn’t notice till today) is now showing a monthly charge of $85.94, which is a $30 increase from what I had originally been paying.

I do not recall receiving any prior notification that my monthly rate would increase or that my original pricing was subject to an expiration date. Had I been made aware of this change, I would have appreciated the opportunity to review my options before the increase took effect.

Considering the services currently provided and the unexpected increase, I would like to request that my original monthly rate of $55.94 be reinstated. I would also appreciate clarification regarding when and why this price change occurred, including whether any promotional agreement or discount was attached to my original plan.

My current bill is due November 4, just two days from now, so I would appreciate having this reviewed as soon as possible to avoid being charged the increased amount while this matter remains unresolved.

Additionally, I would prefer to communicate with a human customer service representative through email or written correspondence. I have attempted to resolve this through the automated assistant, but it has not provided the information or assistance I need. I am currently working during the day and cannot reliably participate in brief live-chat sessions.

Thank you for your time. I hope we can find a reasonable resolution and continue our service at the originally quoted monthly rate.

Best regards,

Bricen(best email to reach back to me is [Edited: "Personal Information"] for further communication)