Sorry to hear your power went down down yesrtday. As a reminder our Xfinity app is a great resource to check the statuss of your connection as well as adding your number to receive text alerts about your connection. @JR63 I am happy to check as well. Can you please direct message me your first and last name along with your full service address so that I can assist you further? Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
@JR63 I can see my colleague send a message for you that may have been missed. Can you please meet us back in a direct message to continue.
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XfinityKei
Official Employee
•
1.5K Messages
2 years ago
Sorry to hear your power went down down yesrtday. As a reminder our Xfinity app is a great resource to check the statuss of your connection as well as adding your number to receive text alerts about your connection. @JR63 I am happy to check as well. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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