Visitor

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5 Messages

Monday, July 27th, 2026 7:41 AM

wifi pro extender

i recently got my gateway modem replaced and now my pro wifi extender will not activate. the chat has not been helpful and wants to send a technician when i never had problems with my previous modem and extender connecting, they claim i have network intermittency issues now.

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Official Employee

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2.6K Messages

7 days ago

@user_49hrbg Good morning! We appreciate you taking the time to reach out to our Xfinity Forums for assistance with your Wi-Fi Pro Extender connection. I have a quick question. What model of modem was your replacement? 

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