Hello user_79ofwg! Thank you for stopping by 👍 I'm glad to hear you got one of our Wi-Fi extenders as they can definitely be a huge help, so we'll do everything we can to help get that active for you. If you're having trouble getting the extender activated, try following these steps:
Place the extender near a window for a strong cellular signal and at least one room away from the gateway to avoid interference.
Use the Xfinity app to troubleshoot by going to Wi-Fi tab > View Wi-Fi equipment > Pro Wi-Fi Extender > Troubleshoot Device**.
If issues persist, check the Battery Backup; if it's blinking for over 30 minutes, reset it by holding the reset button for 10 seconds.
Please give this a try if you can and let us know if you're still running into issues.
So my extender pro got interrupted during activation and now won’t do anything. The app says activated when I hit activate but when I go to device status it says activating. I can’t even get it to factory reset.
XfinitySeth
Official Employee
•
1.6K Messages
3 months ago
Hello user_79ofwg! Thank you for stopping by 👍 I'm glad to hear you got one of our Wi-Fi extenders as they can definitely be a huge help, so we'll do everything we can to help get that active for you. If you're having trouble getting the extender activated, try following these steps:
Please give this a try if you can and let us know if you're still running into issues.
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user_fxhrc5
Visitor
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1 Message
8 hours ago
So my extender pro got interrupted during activation and now won’t do anything. The app says activated when I hit activate but when I go to device status it says activating.
I can’t even get it to factory reset.
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