Thanks for posting on our community forums, @user_dupcu6. I'm sorry to hear you are experiencing issues with removing a device from your Wi-Fi pass. Unfortunately, we do not have full access to troubleshoot these types of concerns from here. My apologies. However, there is a dedicated customer service number you can call for further assistance. With your Wi-Fi Pass purchase, you should have received an email receipt that includes this number, so you can call for questions. Have you checked your email receipt already?
Latoque
Expert
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29.6K Messages
8 months ago
Moved from Email forum
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XfinityDilary
Official Employee
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1.8K Messages
8 months ago
Thanks for posting on our community forums, @user_dupcu6. I'm sorry to hear you are experiencing issues with removing a device from your Wi-Fi pass. Unfortunately, we do not have full access to troubleshoot these types of concerns from here. My apologies. However, there is a dedicated customer service number you can call for further assistance. With your Wi-Fi Pass purchase, you should have received an email receipt that includes this number, so you can call for questions. Have you checked your email receipt already?
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