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Thursday, September 12th, 2024 1:13 AM

Wi-Fi online but not discoverable in any of my devices.

Hello. The issue I have with my WiFi is awkward and never occurred before. Since 09/09/24 my WiFi gateway (model XB8) is showing solid white light and even on the Xfinity app it says that I have no outages with my connection. However, when I’m trying to find the WiFi in any of my devices, it’s not discoverable. I contacted with a live agent on the same day I started to have this issue and I got little to no help so they scheduled an appointment with a technician on 09/13/24. I don’t understand why the wait is so long and I’m facing a lot of trouble without WiFi. The live agent confirmed that I don’t have to pay $100 for the technician and I hope it stays like that since the problem is unknown. I also hope that there’ll be adjustments to my bill since I’ll be without internet for 5 days and all the troubles I’m facing. If someone knows why this problem is occurring please let me know so I can find a solution early rather than waiting for a technician.

Expert

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106.9K Messages

2 months ago

Did they have you try power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.

Good luck !

2 Messages

Hey there, thanks for the reply. I tried everything you mentioned on day 1 this problem started occurring and it’s the same thing. The Xfinity app says that I don’t have any issues with the gateway but the WiFi is still not discoverable in any devices.

Official Employee

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564 Messages

Good evening @user_aryan. Are you able to hardwire a device to the modem to see if you can get a connection? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Expert

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106.9K Messages

2 months ago

We've been seeing a lot of that here lately. Get it swapped out for another. Good luck !

(edited)

1 Message

1 month ago

I had the same issue today. The Xfinity virtual assistant walked me through network diagnostics first, then had me power off the modem and the Wi-Fi booster modem as well. Nothing resolved even after 10-15 minutes. The white lights continued to display on both the Xfinity tower and Eero Wi-Fi booster. 

I then tried powering down/ restarting each device separately (cell phones, iPads, and smart TV’s). 

The problem resolved completely, and I’m back online. I wish Xfinity Virtual assistant would have given that direction, but it didn’t.

Hopefully this additional step of restarting all devices will resolve the issue for you or anyone else.

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