@Clearfool1 Thank you for taking the time to reach out to us here on our Xfinity Forums. @EG has made a great suggestion, are you able to connect via Ethernet and connect to the internet? Can you share more details, such as what lights are lit up on the modem, are you using a Xfinity gateway or your own modem? Is there a stand alone router in use? The more information you can provide the better we will be able to help you.
EG
Expert
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121.9K Messages
2 days ago
As a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
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XfinityBillie
Official Employee
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4.5K Messages
4 hours ago
@Clearfool1 Thank you for taking the time to reach out to us here on our Xfinity Forums. @EG has made a great suggestion, are you able to connect via Ethernet and connect to the internet? Can you share more details, such as what lights are lit up on the modem, are you using a Xfinity gateway or your own modem? Is there a stand alone router in use? The more information you can provide the better we will be able to help you.
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