Need more details please.... First. Is this a new service install / new move-in or an existing one? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)?
Hi there user_fh1hmz! Thanks for taking the time to reach out! We're happy to help, as EG asked, could you provide us with more context, so we can get you connected to your Wi-Fi? Let us know if you still need assistance!
EG
Expert
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118.7K Messages
2 days ago
Need more details please.... First. Is this a new service install / new move-in or an existing one? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)?
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XfinityQuemekia
Official Employee
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1.2K Messages
7 hours ago
Hi there user_fh1hmz! Thanks for taking the time to reach out! We're happy to help, as EG asked, could you provide us with more context, so we can get you connected to your Wi-Fi? Let us know if you still need assistance!
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EG
Expert
•
118.7K Messages
6 hours ago
@user_fh1hmz
My questions ?
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