Visitor

 • 

1 Message

09/13/2026 4:11 AM

WiFi not working since work done.

xfinity has sent me messages saying there would be work done to “enhance” my experience all week. Each day after they are done it says my WiFi should work. I have restarted my router several times and now have been without WiFi for a week. 

Oldest First
Selected Oldest First

Official Employee

 • 

1.3K Messages

4 hours ago

Hello @Kell897 thank you for taking the time to reach out to us! I understand how important it is to have you Wi-Fi up and running. I would be happy to review your account and help with some troubleshooting so that we can make sure your services are working properly. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    For an example of how to send us a direct message, Check out this link 
    How to send a direct message
forum icon

New to the Community?

Start Here