Visitor
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1 Message
WiFi not working since work done.
xfinity has sent me messages saying there would be work done to “enhance” my experience all week. Each day after they are done it says my WiFi should work. I have restarted my router several times and now have been without WiFi for a week.


XfinityAbby
Official Employee
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1.3K Messages
4 hours ago
Hello @Kell897 thank you for taking the time to reach out to us! I understand how important it is to have you Wi-Fi up and running. I would be happy to review your account and help with some troubleshooting so that we can make sure your services are working properly.
Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
For an example of how to send us a direct message, Check out this link
How to send a direct message
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